Ask a Librarian   Tags: ask a librarian, assistance, faq, research help  

Reference Desk:

Text Us: You can text a librarian any time, but we respond more quickly during regular service hours.  See Text Us hours to find out when the service is staffed.

To use subscription resources from off-campus, you must have a Purchase College email account and you must access the resources from the library’s web site. When you try to access the library's subscription resources (e.g., databases or online journals) you will be asked for your account username and password. 

• username = firstname.lastname (e.g., Tess Smith would use tess.smith as her username. Note: do not add @purchase.ed)
• password = your Purchase College email password

Troubleshooting:

If you encounter problems, first try accessing your email account and be sure that your username and password are working properly.  If your email is not working properly, contact the CTS helpdesk 914-251-6465. If you are able to access your email, but cannot access our resources, contact Susanne Markgren, Digital Services Librarian, 914-251-6415, or the Library Reference Desk at 914-251-6410.

Note: Be prepared to discuss your problem and any error messages you have received.  Often, we need this information to determine exactly what’s wrong and how to help you.

Our subscription resources are restricted to a specific valid group of users. If you're a Purchase College student, faculty or staff and do not have an activated Purchase email account, you can activate your account from the Students Services page or the Employee Services page. Choose “Email Account Activation.”