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You can also use this form to submit a chat question. Try that if you're waiting too long.

This service is staffed by librarians from New York State, as well as other parts of the country. You will not necessarily be chatting with a librarian from Purchase College.



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Reference Desk Hours:

Mondays - Thursdays 10:00am - 7:00pm
Fridays 10:00am - 4:00pm
Saturdays & Sundays Closed*
*The Reference Desk will be staffed the first two weekends and last two weekends of the semester, from 2:00pm - 6:00pm.
Ask questions by email, chat or text at any time, 365 days a year, using our Ask a Librarian service, or call us at 914-251-6410.
Text Us: You can text a librarian any time, but we respond more quickly during regular service hours. See Text Us hours to find out when the service is staffed.


Off-campus Access to Library Resources

To use subscription resources from off-campus, you must have a Purchase College email account and you must access the resources from the library’s web site. When you try to access the library's subscription resources (e.g., databases or online journals) you will be asked for your account username and password. 

  • username = firstname.lastname (e.g., Tess Smith would use tess.smith as her username. Note: do not add
  • password = your Purchase College email password


If you encounter problems, first try accessing your email account and be sure that your username and password are working properly.  If your email is not working properly, contact the CTS helpdesk 914-251-6465. If you are able to access your email, but cannot access our resources, contact Susanne Markgren, Digital Services Librarian, 914-251-6415, or the Library Reference Desk at 914-251-6410.

Note: Be prepared to discuss your problem and any error messages you have received.  Often, we need this information to determine exactly what’s wrong and how to help you.

Our subscription resources are restricted to a specific valid group of users. If you're a Purchase College student, faculty or staff and do not have an activated Purchase email account, you can activate your account from the Students Services page or the Employee Services page. Choose “Email Account Activation.”

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Text your question to (914) 873-1711
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A librarian is available during semesters:
M-Th: 10am- 7pm; Fri: 10am-4pm.

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